Customer service online

We're always here to help you.

We value your shopping experience highly. Every order is significant to us, and we want you to feel secure and supported throughout the entire process, from placing your order to receiving your goods.

If you encounter any problems with your order—whether it's damaged goods, not receiving your package, or anything that dissatisfies you—please contact us immediately. We take every feedback seriously and will do our best to resolve it for you as quickly as possible.

Before initiating a dispute or refusing payment, we sincerely hope you will contact us first. Most issues can be resolved quickly through simple communication, and we are always here to assist you.

Thank you for your trust; it is very important to us.

Contact Email:KoeomShopsupport@126.com

Business Hours: Monday to Friday

We do not process emails on weekends. We hope for your understanding.